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Special Return Policy [Return Guarantee Included]

At our store, we offer a return guarantee so that customers can shop with peace of mind. If you are not satisfied with your purchase, you may request a return and refund within 30 days of receiving the item, provided certain conditions are met.

A) Conditions for Return & Refund

  1. You must contact us within 30 days of receiving the product to request a return or refund.
  2. The product must be free from damage, stains, or any signs of use.
    Please note: The signed box used for packaging by the artist is part of the product and serves as a certificate of authenticity. Returns will only be accepted if this box is also in pristine condition.
  3. Return shipping costs are the customer’s responsibility (except in cases of defective or incorrectly delivered items).

B) Return & Refund Process

  1. Please contact us via our inquiry form or by email to request a return or refund.
  2. We will notify you whether the return is approved.
  3. We will provide instructions for the return and refund process.
  4. A courier designated by our company will collect the item. Please ensure the product is properly packaged by you.
  5. Upon receipt of the item, we will inspect it, and if there are no issues, we will proceed with the refund.

C) Cases Where Returns/Exchanges Cannot Be Accepted

  1. More than 30 days have passed since you received the item.
  2. The item has been damaged, stained, or broken due to customer handling.
  3. The product’s accompanying packaging (the artist’s signed box) is missing or damaged.
  4. Sale items, outlet items, or special/custom orders are not eligible for return or exchange.

D) Shipping Costs for Returns & Refunds

  1. If the return is due to the customer's preferences or circumstances: shipping costs are borne by the customer.
  2. If the return is due to a defective product or incorrect delivery: shipping costs are borne by us.

E) Additional Notes

  1. We are not responsible for any damage or loss that occurs during the return shipping process.
  2. Refunds will not include the original shipping fees. 
  3. For credit card payments, please note that it may take 7–14 business days for the refund to appear on your statement.

F) Contact Us

If you have any questions, feel free to contact us anytime.

Email: customersupport@craftyui.com 
Phone: +81-07-1357-7667